Shipping & Returns

 

Shipping:

Domestic orders within the United States:

  • All parcels are prepared & shipped within 1-3 business days of final order confirmation & receipt of payment.
  • Please allow 3-5 business days for arrival of shipment.

International orders:

  • All parcels are prepared & shipped within 1-3 business days of final order confirmation & receipt of payment.
  • Please allow 7-14 business days for shipment depending on package size & destination. Please also include a phone number for all international orders in the event you need to be contacted by Customs regarding your package.

Available couriers include USPS & DHL. Tracking & Delivery Confirmation provided with every order. Customers may request a signature required delivery for an additional fee of $2.50. Expedited shipping options available.

Exchanges & Returns:

We offer a full return or exchange policy within 14 days of initial purchase. To be eligible for a return, your item must be sealed in its original packaging, unused, and in the same shelf-ready condition in which it was shipped, complete with an original receipt or proof of purchase.

Refunds
Only regular priced items may be refunded, sale items cannot be refunded. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item with an approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 business days. If you have not yet received a refund after 14 business days, please contact your bank and/or credit card company. At times, your bank or credit card company may take an additional time beyond our 14 business days to fully process & credit your refund. In the event your refund has still not posted within a reasonable amount of time, please contact our support department at orders@oneloveholistics.com.

Exchanges
We replace items only due to manufacturing defects or damage. If you need to exchange it for the same item, please contact us at orders@oneloveholistics.com & send your item to:

One Love Holistics 660 4th St. #804 San Francisco, CA. 94107.

Shipping Returns
Please direct your shipments to the address above.

You will be responsible for paying for your own shipping costs in the event of an item return. Shipping costs are non-refundable. If you do receive a refund, the cost of return shipping will be deducted from the overall total amount of your refund. Item exchange arrival time may vary depending on your location.

If you are shipping an item over $50 USD in value, please acquire a tracking number for your package and/or purchase a shipping insurance policy in the event of damage or loss to your parcel. There are no guarantees that we will receive your returned item, and any loss claims must be substantiated with a corresponding tracking number and/or insurance policy.

For further questions regarding shipping, please contact orders@oneloveholistics.com.